Trains from Madrid to Modena

• You can take your bags on board Frecciarossa trains free of charge.
• In most cases, there are no luggage size limits. You’ll need to make sure that your luggage is compatible with the space available on board.

• You can go to the FrecciaBistrò café-bar counter located in the middle part of the train to get snacks, main courses, and drinks.
• You can also order your favourite meal from the comfort of your seat – go to the entertainment portal called Portale FRECCE and use the EasyBistrò service or ask a member of staff.
• If you travel in Premium or Business Class, you’ll get a free snack and drink. If you travel in Executive Class, you’ll get a complimentary meal by the renowned TV chef Carlo Cracco.

• You’ll find free WiFi on all Frecciarossa trains. Connect to their entertainment portal called Portale FRECCE and choose from a wide selection of movies, TV series, live news, eBooks, games, music, and podcasts.
• You can also use Portale FRECCE to get the latest updates on your journey, as well as book other services that will help you reach your destination.

• Children under 4 can travel for free if a seat is not assigned to them. If they do have a seat, they can get 50% off Base tickets (Frecciarossa’s standard fare).
• Children aged 4-14 also get 50% off.
• Bimbi Gratis offer: You can also get free travel for children under 15 plus 40% off Base tickets for adults, if you’re travelling in a family group of 2 to 5 people (including at least one adult and one child). 

• You can travel with your bike for free on all Frecciarossa trains provided it’s not larger than 80 x 110 x 45cm.
• Your bike must be disassembled or folded and stored in a bag in one of the dedicated luggage racks.

• Small pets can travel on all Frecciarossa trains free of charge if they’re placed in a carrier or cage of max dimensions of 70 x 30 x 50cm.
• Bigger dogs are allowed on all trains if they have a half-price Standard ticket, they’re kept on a leash and equipped with a muzzle. You can’t travel with bigger dogs in Executive and Premium Class, in quiet carriages and in restaurant carriages.
• Guide and assistance dogs are allowed on all trains at no additional cost.

If you need to request special assistance, you can call: the toll-free number 800 90 60 60, which can be reached from a landline in Italy, or the national number +3902323232 which can be reached from a landline or mobile, even from abroad (international calling charges may apply).

Air-conditioning is available on board. You can also charge your devices thanks to the power sockets you can find at your seat.

With AVE, you can travel with up to 3 pieces of luggage that do not exceed 290 cm and 25 kg. In total, the maximum measurements of each piece of luggage are 85 x 55 x 35 cm. Musical instruments also count as hand luggage as long as they do not exceed the dimensions 30 x 120 x 38 cm and are stored in a case.

If you’d like to stretch your legs and grab a coffee during your journey, AVE trains have an onboard bar carriage serving drinks and snacks. If you’d prefer to stay in your seat, AVE staff sell food and drinks from a trolley that will pass through the train during the journey.

On AVE trains, you can take advantage of PlayRenfe – their free WiFi and entertainment service. Giving you access to exclusive content and fast connection speeds, PlayRenfe can be downloaded from the app store on your phone. Once you’re connected, you can access the PlayRenfe portal, where you’ll find exclusive live sport, news, films and TV series.

Children under 3 years old travel for free with AVE, as long as they do not occupy a seat and have their free child ticket. Children from 3 to 14 years old can take advantage of a 40% discount on ticket prices.

On all AVE trains, each passenger can take one bicycle or scooter on board, as long as it’s folded and carried inside a case. Also, the pedals must be removed and handlebars turned 90 degrees. Lastly, if the sum of the dimensions of the case is less than 180cm, it is considered as hand luggage. However, if it’s bigger, it will be considered as special luggage (max dimensions 120 x 90 x 40 cm).

With AVE, you can travel with a pet as long as it weighs no more than 10 kg and travels inside a cage or carrier (60 x 35 x 35 cm). Your pet must have their own pet ticket, unless you’re travelling with a Premium ticket, in which case the pet ticket is free. Guide and assistance dogs travel for free.

AVE offer a free assistance and care service for people with reduced mobility. To request the service, passengers should contact AVE directly.

One piece of hand luggage (36 x 27 x 15 cm) and one piece of cabin luggage (55 x 35 x 25 cm) can be taken onboard. You can take additional or larger bags with you (max. 30kg) for an extra fee or by paying for OUIGO Plus.

On OUIGO trains in France: an at-seat service of snacks is available on Train classique services. This service is not available on high-speed OUIGO trains.
On OUIGO trains in Spain: OUIBAR is located in coach 4 of each train and offers a selection of hot and cold drinks, plus snacks.

WiFi (OUIFI) and an entertainment portal (OUIFUN) are available at an additional cost.

For OUIGO trains in France: Passengers under 12 years old pay a fixed price for tickets all year round - €5 for journeys on Train classique services, and €8 for high speed services.
For OUIGO trains in Spain: Passengers under 12 pay €5 per ticket for all journeys.

You can take your bicycle on board OUIGO trains if you add the 'Bike' option onto your ticket for an additional fee of at least €5. Your bike must be folded or dismantled and placed in a storage bag for transport.

Pets are only allowed on board OUIGO trains if the 'Pets' option is added to your ticket at the time of booking. (1 pet per adult, per booking, €10 per pet.)

For disabled passengers or those with reduced mobility, you can request assistance through 'Accès Plus'. With this service, a member of staff will meet you at the station and help you get to your seat on the train. To book assistance, contact Accès Plus after you book your tickets (and no later than 48 hours before your train is due to depart).