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Working at Trainline

Help us create a simple and painless train ticket buying experience.

About us

We have a simple yet ambitious goal; to sell train tickets in the easiest way possible for all European destinations. Booking a train should be just as simple as hopping on a train.

Captain Train (now called Trainline) was founded by 3 engineers obsessed with simplicity. Our organisational structure is very simple and linear: those who make product decisions are the same ones who build them. We are a young and small start-up (60 people) and we are growing very quickly. Your work will have a direct and visible impact on the growth of our company.

Back in March 2016, we said hello to Trainline and teamed up with them to build the best online train ticket platform in Europe. Captain Train is now part of the Trainline Group and our team and our mission remain the same: we’re here to make train travel easier and smarter for people in the UK, France and the whole of Europe.

Our beautiful office is located in the heart of Paris (métro Le Peletier or Notre-Dame-de-Lorette) in the French Silicon Valley. We’re surrounded by bars, restaurants, theatres, startups and are near the four main Parisian train stations.

We offer a great package to all our employees including:

  • a competitive fixed and variable salary,
  • an awesome health coverage plan,
  • paid public transport,
  • meal vouchers,
  • unlimited fruit, coffee and tea.

 

What do you want to work on?

Support

Software Engineering

 

Customer WOW Specialist — France

The team

While some might see support as an added cost, we see an opportunity to delight our customers with caring answers. Our customer support team has all the power to make things right. We believe that few companies have gone this far in granting customer support such a central role.

Our support team is the interface between our product and our users. We are on the front lines, answering emails, Facebook messages and Tweets to provide fast and friendly service to our great clients. We want to treat our customers as we’d want to be treated.

Behind the scenes, we make sure our customers’ voices are heard loud and clear by the entire company. We think their feedback is the most invaluable tool and the best way to improve our product. So we appreciate, recognise and share feedback with the common goal of continuously improving our customers’ experiences.

Our team thrives on empathy and exults at the sound of thanks when we exceed the expectations of our awesome customers. Going above and beyond is our daily task.

 

Role

As a member of the WOW team, you interact with our customers to offer them everyday solutions. You are clever, kind and sincere. You speak to them in human and not in automated emails. You know how to choose your words to compose eloquent explanations, that are yet simple and personal. You are a beacon of information that is here to enlighten the world, one Trainline Europe customer at a time.

You will prove to our customers that a new standard of support has been set. You will show them that Trainline Europe is like no other. And they will reward the fruits of your patient labour by spreading the good word by word-of-mouth and sheer enthusiasm.

If this sounds like your thing, then we have a position for you!

 

Requirements

  • You have strong copywriting and grammar skills. Your friends come to you when they need some solid proofreading. And spelling mistakes on the internet make you sad.
  • You can’t sleep until you reach inbox zero.
  • Your empathy is above average. You always stay calm when everyone is upset.
  • Tech and computer culture are a part of your life. You’re the one your family calls when they have a computer problem. Clearly you’re very familiar with the Balmer Peak.
  • You’re resourceful and autonomous. Searching for information independently and answering your own questions is a part of your daily life.

 

Pluses

  • You’re an early adopter of Captain Train and know the product very well.
  • You have previous experience in customer service and know how to make people happy.
  • You’re familiar with a startup environment, online communication and social media.
  • You’re fluent in another language than French and English.
  • You have train posters hanging on your bedroom wall.

 

Applying

We don’t look so much at resumés. Focus on describing your projects, your experiences and what you would like to bring to the team. Your Twitter handle or any written works are really useful to us.

Apply

Customer WOW Specialist — Germany

The team

While some might see support as an added cost, we see an opportunity to delight our customers with caring answers. Our customer support team has all the power to make things right. We believe that few companies have gone this far in granting customer support such a central role.

Our support team is the interface between our product and our users. We are on the front lines, answering emails, Facebook messages and Tweets to provide fast and friendly service to our great clients. We want to treat our customers as we’d want to be treated.

Behind the scenes, we make sure our customers’ voices are heard loud and clear by the entire company. We think their feedback is the most invaluable tool and the best way to improve our product. So we appreciate, recognise and share feedback with the common goal of continuously improving our customers’ experiences.

Our team thrives on empathy and exults at the sound of thanks when we exceed the expectations of our awesome customers. Going above and beyond is our daily task.

Role

As a member of the WOW team, you interact with our customers to offer them everyday solutions. You are clever, kind and sincere. You speak to them in human and not in automated emails. You know how to choose your words to compose eloquent explanations, that are yet simple and personal. You are a beacon of information that is here to enlighten the world, one Trainline Europe customer at a time.

You will prove to our customers that a new standard of support has been set. You will show them that Trainline Europe is like no other. And they will reward the fruits of your patient labour by spreading the good word by word-of-mouth and sheer enthusiasm.

If this sounds like your thing, then we have a position for you!

Requirements

  • You’re a German native speaker that understands every nuance of the culture. Nothing is unknown to you.
  • You speak French and English fluently.
  • You have strong copywriting and grammar skills. Your friends come to you when they need some solid proofreading. And spelling mistakes on the internet make you sad.
  • You can’t sleep until you reach inbox zero.
  • Your empathy is above average. You always stay calm when everyone is upset.
  • Tech and computer culture are a part of your life. You’re the one your family calls when they have a computer problem. Clearly you’re very familiar with the Balmer Peak.
  • You’re resourceful and autonomous. Searching for information independently and answering your own questions is a part of your daily life.

Pluses

  • You’re an early adopter of Trainline Europe and know the product very well.
  • You have previous experience in customer service and know how to make people happy.
  • You’re familiar with a startup environment, online communication and social media.
  • You have train posters hanging on your bedroom wall.

Applying

We don’t look so much at resumés. Focus on describing your projects, your experiences and what you would like to bring to the team. Your Twitter handle or any written works are really useful to us.

Apply

Customer WOW Specialist — Italy

The team

While some might see support as an added cost, we see an opportunity to delight our customers with caring answers. Our customer support team has all the power to make things right. We believe that few companies have gone this far in granting customer support such a central role.

Our support team is the interface between our product and our users. We are on the front lines, answering emails, Facebook messages and Tweets to provide fast and friendly service to our great clients. We want to treat our customers as we’d want to be treated.

Behind the scenes, we make sure our customers’ voices are heard loud and clear by the entire company. We think their feedback is the most invaluable tool and the best way to improve our product. So we appreciate, recognise and share feedback with the common goal of continuously improving our customers’ experiences.

Our team thrives on empathy and exults at the sound of thanks when we exceed the expectations of our awesome customers. Going above and beyond is our daily task.

 

Role

As a member of the WOW team, you interact with our customers to offer them everyday solutions. You are clever, kind and sincere. You speak to them in human and not in automated emails. You know how to choose your words to compose eloquent explanations, that are yet simple and personal. You are a beacon of information that is here to enlighten the world, one Trainline Europe customer at a time.

You will prove to our customers that a new standard of support has been set. You will show them that Captain Train is like no other. And they will reward the fruits of your patient labour by spreading the good word by word-of-mouth and sheer enthusiasm.

If this sounds like your thing, then we have a position for you!

 

Requirements

  • You’re an Italian native speaker that understands every nuance of the culture. Nothing is unknown to you.
  • You speak French and English fluently.
  • You have strong copywriting and grammar skills. Your friends come to you when they need some solid proofreading. And spelling mistakes on the internet make you sad.
  • You can’t sleep until you reach inbox zero.
  • Your empathy is above average. You always stay calm when everyone is upset.
  • Tech and computer culture are a part of your life. You’re the one your family calls when they have a computer problem. Clearly you’re very familiar with the Balmer Peak.
  • You’re resourceful and autonomous. Searching for information independently and answering your own questions is a part of your daily life.

 

Pluses

  • You’re an early adopter of Trainline Europe and know the product very well.
  • You have previous experience in customer service and know how to make people happy.
  • You’re familiar with a startup environment, online communication and social media.
  • You have train posters hanging on your bedroom wall.

 

Applying

We don’t look so much at resumés. Focus on describing your projects, your experiences and what you would like to bring to the team. Your Twitter handle or any written works are really useful to us.

Apply

Android Engineer

You

You haven’t yet guessed the name of the next version of Android—even if you have a few ideas—but you’re hungry for everything concerning Android and its related subjects.

You’ve already participated in the development of several applications published in the Google Play Store. Big Android projects don’t scare you away. On the contrary, they motivate you. You can handle all aspects of an app, from data persistence to client/server communication, to the user interface. You’re autonomous and creative. You like interfaces that are pixel-aligned, obsessed with testing, and you’re uncompromising about the quality of the code.

If you recognise yourself in this description, we have a position for you.

 

The role

Within the mobile team, your mission will be developing and publishing the Trainline EU application on all Android devices. You’ll work with backend engineers to integrate and develop our internal APIs. You’ll also be working with the product and customer service teams to ensure that our product and its functionalities are adapted to meet the demands of our users.

You’ll maintain a high standard of quality in coding, following good practices and continuous integration processes. You’ll maintain the Trainline values in your daily work and missions: accessibility, performance, and excellence in customer relations.

 

Expertise

  • You have several years of experience in Java and Android development
  • You speak Android SDK and Google Play Services like a second language
  • You are familiar with the distribution process on the Google Play Store
  • You attach great importance to spelling and grammar
  • You are autonomous and can prioritise well
  • You like to follow advancements in good development practices (tests, code reviews, continuous integration, etc.) and you regularly train in these subjects
  • You speak and write well in English
  • Speaking French is a plus

 

Apply

We’re not really fans of the traditional CV. Please describe your plans, your experiences, and what you think you can bring to our team. A link to your GitHub or Twitter account are very useful as well.

Apply

Back-End Engineer

You

Hipster-organic-pixel-UI crafting is not really your thing. What you like to do is handle big data issues and to get your hands dirty. You are production-oriented. You are extremely reliable and your tests will prove it every time. You won’t even raise an eyebrow when refactoring legacy code or mocking dusty SOAP services. Last week hacker-news-yd-cool-kid-technology makes you smile, because you don’t buy their marketing. You want the source code, you want sustainability and you want facts.

If this sounds like you, we have a job for you.

 

Role

We need you to help us connect our search and book engine (built in Ruby) to as many reservation systems as possible. So if you’ve ever wanted to buy a train ticket from Helsinki to Lisbon, it’ll soon be possible. Why? Because you’re going to make it happen and it’s going to be awesome.

You will handle technical relationships with the different train carriers and make their engineers happy to be working with you. You will face a lot of challenges: exhaustiveness and quality of results, optimising fares, particularities of each career, speed, scalability; whilst always keeping simplicity in mind.

Everyone has their own personal experiences with trains and our customers love to share them with us; you’ll receive a lot of feedback and you’ll help real people to solve their real problems.

 

Requirements

  • Perfect spelling and grammar (in your mother tongue),
  • Decent written and spoken English,
  • Self-organized and ability to prioritize tasks effectively,
  • Experience with software engineering best practices (testing, code reviews, continuous integration, design documentation…),
  • Background in HTTP, distributed systems, and service-oriented architectures,
  • Integration experience with third party suppliers and systems,
  • Innovative and pragmatic, strong problem solving skills; ability to find solutions to problems and to quickly assess the state-of-the-art,
  • Love shipping software fast and frequently.

 

Pluses

  • Experience with Ruby, RabbitMQ,
  • Understanding of SLA’s, policies, procedures,
  • Experience with design of APIs,
  • Knowledge of SQL/DB usage and performance.

 

Applying

We don’t look so much at résumés, just put a LinkedIn link in your email. Focus on describing your projects, your experiences and what you would like to bring to the team. GitHub and Twitter usernames are really useful to us.

Apply