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Working at Trainline

Help us create a simple and painless train ticket buying experience.

About us

We have a simple yet ambitious goal; to sell train tickets in the easiest way possible for all European destinations. Booking a train should be just as simple as hopping on a train.

Captain Train (now called Trainline) was founded by 3 engineers obsessed with simplicity. Our organisational structure is very simple and linear: those who make product decisions are the same ones who build them. We are a young and small start-up (60 people) and we are growing very quickly. Your work will have a direct and visible impact on the growth of our company.

Back in March 2016, we said hello to Trainline and teamed up with them to build the best online train ticket platform in Europe. Captain Train is now part of the Trainline Group and our team and our mission remain the same: we’re here to make train travel easier and smarter for people in the UK, France and the whole of Europe.

Our beautiful office is located in the heart of Paris (métro Le Peletier or Notre-Dame-de-Lorette) in the French Silicon Valley. We’re surrounded by bars, restaurants, theatres, startups and are near the four main Parisian train stations.

We offer a great package to all our employees including:

  • a competitive fixed and variable salary,
  • an awesome health coverage plan,
  • paid public transport,
  • meal vouchers,
  • unlimited fruit, coffee and tea.

 

What do you want to work on?

Support

Business & Marketing

 

Customer WOW Specialist — France

The team

While some might see support as an added cost, we see an opportunity to delight our customers with caring answers. Our customer support team has all the power to make things right. We believe that few companies have gone this far in granting customer support such a central role.

Our support team is the interface between our product and our users. We are on the front lines, answering emails, Facebook messages and Tweets to provide fast and friendly service to our great clients. We want to treat our customers as we’d want to be treated.

Behind the scenes, we make sure our customers’ voices are heard loud and clear by the entire company. We think their feedback is the most invaluable tool and the best way to improve our product. So we appreciate, recognise and share feedback with the common goal of continuously improving our customers’ experiences.

Our team thrives on empathy and exults at the sound of thanks when we exceed the expectations of our awesome customers. Going above and beyond is our daily task.

 

Role

As a member of the WOW team, you interact with our customers to offer them everyday solutions. You are clever, kind and sincere. You speak to them in human and not in automated emails. You know how to choose your words to compose eloquent explanations, that are yet simple and personal. You are a beacon of information that is here to enlighten the world, one Trainline Europe customer at a time.

You will prove to our customers that a new standard of support has been set. You will show them that Trainline Europe is like no other. And they will reward the fruits of your patient labour by spreading the good word by word-of-mouth and sheer enthusiasm.

If this sounds like your thing, then we have a position for you!

 

Requirements

  • You have strong copywriting and grammar skills. Your friends come to you when they need some solid proofreading. And spelling mistakes on the internet make you sad.
  • You can’t sleep until you reach inbox zero.
  • Your empathy is above average. You always stay calm when everyone is upset.
  • Tech and computer culture are a part of your life. You’re the one your family calls when they have a computer problem. Clearly you’re very familiar with the Balmer Peak.
  • You’re resourceful and autonomous. Searching for information independently and answering your own questions is a part of your daily life.

 

Pluses

  • You’re an early adopter of Captain Train and know the product very well.
  • You have previous experience in customer service and know how to make people happy.
  • You’re familiar with a startup environment, online communication and social media.
  • You’re fluent in another language than French and English.
  • You have train posters hanging on your bedroom wall.

 

Applying

We don’t look so much at resumés. Focus on describing your projects, your experiences and what you would like to bring to the team. Your Twitter handle or any written works are really useful to us.

Apply

Customer WOW Specialist — Germany

The team

While some might see support as an added cost, we see an opportunity to delight our customers with caring answers. Our customer support team has all the power to make things right. We believe that few companies have gone this far in granting customer support such a central role.

Our support team is the interface between our product and our users. We are on the front lines, answering emails, Facebook messages and Tweets to provide fast and friendly service to our great clients. We want to treat our customers as we’d want to be treated.

Behind the scenes, we make sure our customers’ voices are heard loud and clear by the entire company. We think their feedback is the most invaluable tool and the best way to improve our product. So we appreciate, recognise and share feedback with the common goal of continuously improving our customers’ experiences.

Our team thrives on empathy and exults at the sound of thanks when we exceed the expectations of our awesome customers. Going above and beyond is our daily task.

Role

As a member of the WOW team, you interact with our customers to offer them everyday solutions. You are clever, kind and sincere. You speak to them in human and not in automated emails. You know how to choose your words to compose eloquent explanations, that are yet simple and personal. You are a beacon of information that is here to enlighten the world, one Trainline Europe customer at a time.

You will prove to our customers that a new standard of support has been set. You will show them that Trainline Europe is like no other. And they will reward the fruits of your patient labour by spreading the good word by word-of-mouth and sheer enthusiasm.

If this sounds like your thing, then we have a position for you!

Requirements

  • You’re a German native speaker that understands every nuance of the culture. Nothing is unknown to you.
  • You speak French and English fluently.
  • You have strong copywriting and grammar skills. Your friends come to you when they need some solid proofreading. And spelling mistakes on the internet make you sad.
  • You can’t sleep until you reach inbox zero.
  • Your empathy is above average. You always stay calm when everyone is upset.
  • Tech and computer culture are a part of your life. You’re the one your family calls when they have a computer problem. Clearly you’re very familiar with the Balmer Peak.
  • You’re resourceful and autonomous. Searching for information independently and answering your own questions is a part of your daily life.

Pluses

  • You’re an early adopter of Trainline Europe and know the product very well.
  • You have previous experience in customer service and know how to make people happy.
  • You’re familiar with a startup environment, online communication and social media.
  • You have train posters hanging on your bedroom wall.

Applying

We don’t look so much at resumés. Focus on describing your projects, your experiences and what you would like to bring to the team. Your Twitter handle or any written works are really useful to us.

Apply

Customer WOW Specialist — Italy

The team

While some might see support as an added cost, we see an opportunity to delight our customers with caring answers. Our customer support team has all the power to make things right. We believe that few companies have gone this far in granting customer support such a central role.

Our support team is the interface between our product and our users. We are on the front lines, answering emails, Facebook messages and Tweets to provide fast and friendly service to our great clients. We want to treat our customers as we’d want to be treated.

Behind the scenes, we make sure our customers’ voices are heard loud and clear by the entire company. We think their feedback is the most invaluable tool and the best way to improve our product. So we appreciate, recognise and share feedback with the common goal of continuously improving our customers’ experiences.

Our team thrives on empathy and exults at the sound of thanks when we exceed the expectations of our awesome customers. Going above and beyond is our daily task.

 

Role

As a member of the WOW team, you interact with our customers to offer them everyday solutions. You are clever, kind and sincere. You speak to them in human and not in automated emails. You know how to choose your words to compose eloquent explanations, that are yet simple and personal. You are a beacon of information that is here to enlighten the world, one Trainline Europe customer at a time.

You will prove to our customers that a new standard of support has been set. You will show them that Captain Train is like no other. And they will reward the fruits of your patient labour by spreading the good word by word-of-mouth and sheer enthusiasm.

If this sounds like your thing, then we have a position for you!

 

Requirements

  • You’re an Italian native speaker that understands every nuance of the culture. Nothing is unknown to you.
  • You speak French and English fluently.
  • You have strong copywriting and grammar skills. Your friends come to you when they need some solid proofreading. And spelling mistakes on the internet make you sad.
  • You can’t sleep until you reach inbox zero.
  • Your empathy is above average. You always stay calm when everyone is upset.
  • Tech and computer culture are a part of your life. You’re the one your family calls when they have a computer problem. Clearly you’re very familiar with the Balmer Peak.
  • You’re resourceful and autonomous. Searching for information independently and answering your own questions is a part of your daily life.

 

Pluses

  • You’re an early adopter of Trainline Europe and know the product very well.
  • You have previous experience in customer service and know how to make people happy.
  • You’re familiar with a startup environment, online communication and social media.
  • You have train posters hanging on your bedroom wall.

 

Applying

We don’t look so much at resumés. Focus on describing your projects, your experiences and what you would like to bring to the team. Your Twitter handle or any written works are really useful to us.

Apply

Social Media Manager (Italian speaking)

 

Trainline is rapidly expanding into new geographic markets and in order to support this, we’re looking for a passionate and influential Social Media expert to build and grow our social media presence in Europe, with specific focus on our non-UK markets including Italy and France.

As Senior Social Media Manager, you’ll work hand-in-hand with your UK counterpart and will be responsible for working with our internal copywriters, creatives and external social media agencies to deliver an integrated social media strategy.

You’ll champion social media within the Marketing team, showing how it can add value to the marketing mix. Collaboration is important here at Trainline so you’ll have the opportunity to work closely with the other channel leads to ensure that social plans dove-tail with performance (especially SEO) and brand plans.

You will be expected to closely track and optimize the performance of social advertising and advise the team on how to improve our strategies moving forward.

To ensure that we’re always innovating, you’ll have a keen interest in social marketing tech and will keep abreast of innovations in order to provide recommendations on how we deliver campaigns.

 

What you’ll be doing

  • Developing editorial content in line with our Pan-European social media strategy and working with French and Italian copy writers
  • Briefing copywriters and creatives to develop engaging articles and campaigns
  • Setting up and running influencer campaigns
  • Working with our social team in the UK and with our International brand management team to ensure synergy of content themes across countries
  • Management of Italian / French owned social channels
  • Developing communications strategies for pieces of content
  • Managing social media agencies in Italy and France to deliver relevant domestic content
  • Implementing and analyzing social media tracking and sharing learning with the team to optimize plans.

 

What you’ll need

  • Significant experience in a social media role, ideally having worked in a digital environment (in-house) or with digital clients (agency-side)
  • Fluent Italian speaker with strong English skills
  • Experience of working in travel or with consumer brands preferred
  • Expert understanding of the social media landscape
  • Experience having run campaigns across multiple social channels (e.g. Facebook, Instagram, Twitter etc.)
  • Strong copywriting skills and experience of working with copywriters and creatives to produce high quality content
  • Proven media buying experience on key social channels
  • Familiar with running tracking tools specific for social channels
  • Experience working with Influencers and UGC
  • Energetic, creative and innovative worker
  • Comfortable working in a fast-changing environment
  • Hands-on self-starter with the combination of strong analytic and commercial skills

Apply